Refund/Return Policy
*Refunds
You are our main priority we are working hard to give each person quality products and service. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Some products from China may have at most a 2 month shipping period, we cannot speed up the shipping for these products unfortunately. And keep in mind the return shipping fee is not included in the refund and you will need to print the return label or have your post office do it. If your return is accepted you can expect instructions and a shipping label about your email where to send your package for return. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. If you have returned something, please allow a processing time for us to receive the item returned and for the bank to transfer money back to it's rightful place. To be eligible for a refund, your item must be sent back in the same or similar condition that you received it, unworn, unused, with tags, and in its original packaging if possible. You’ll also need the receipt, proof of purchase or order # which is sent to your email after purchasing. If you have ordered custom clothing or products in bulk please acknowledge we verify with you that the product is good to go into production, therefore if the product you receive is not what you wanted we will not accept returns. Our support team will help you as fast as possible.
*To start a return*
Please email contact@neondays.com in the format below and be sure to read the Refunds section above.
- Name -
- Address -
- Order # Number, receipt, or proof of purchase -
- Products you are returning -
- What was wrong with the items you are returning? -
*Exchanges
Exchanges can only happen with a product of the same price or lower, and will only be accepted if the product has arrived with issues. The fastest way to ensure you get what you want is to return the item you have issues with, and once the return is inspected and accepted we will send you a coupon code or new product via email according to your report.
*To start an exchange*
Please email contact@neondays.com in the format below and be sure to read the Exchanges section above.
- Name -
- Address -
- Order # Number, receipt, or proof of purchase
- Products you want to exchange -
- What do you want in return? -
Damages and issues
We would never want to give a unwanted product to people. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards. Products that are broken, used, worn, washed, and dirty are not acceptable for returns.
You can always contact us for any question at contact@neondays.com